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Early morning fucktard Don't you love it when you ask someone a question a thousand times, and they give you the wrong answer each time? Me: "I-55 Internet Service. This is Jason speaking, how may I help you? Customer: "Hey, my DSL service is down." Me: "Allright, Sir, let me pull up your account. What's the name of your company?" *Pull up account, and check DSL settings.* Me: "Allright, Sir, I'm pinging your IP Address, and I'm getting a good response." Customer: "Well, before I called, we rebooted everything, just in case." Me: "When you rebooted your modem, did you reboot your router as well?" Customer: "Yeah, and we rebooted our computers as well." Me: "Hmm.... allright, well lets see what your IP settings are set to in your machine. *check settings* Allright, the router keeps all the information for dns and such, are you sure you rebooted your router?" Customer: "Yeah, we sure did." Me: "Allright, well lets run winipcfg, and release your IP information, and try to renew it. *run program* Well, it looks like the IP did not renew properly, are you SURE you rebooted your router?" Customer: "Yeah, when we turned off the modem, we turned off the router, too." Me: "Allright, lets trace the cables, and make sure none of them came loose. *spend a good 30 minutes tracing the cables, and double check that the router was rebooted about 3 or 4 times* Well, everything in your network setup seems to be set up properly. Are you SURE that you rebooted your router?" Customer: "Hey, you know what?" Me: (I know what) "You didn't reboot your router?" Customer: "Yeah, I forgot to reboot the router! I'm gonna go do that...." Yeah, you go do that. And go bang your head on a brick wall for a few hours while you're at it. Later Old Stuff  |
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